If you wish to return your wireless device, you must do so within 14 days of purchase. Returning your merchandise does not automatically cancel your service. To return your merchandise or cancel your service, you must get in touch with the Yahoo Mobile Care team.
You are permitted one exchange. To make the exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt.
Please follow the instructions below to process your return:
As soon as we receive your complete and like-new merchandise, we’ll issue your refund. Purchases made by credit card will be refunded through a credit to your card (this process may take up to 3 weeks). If you have financed your phone with Affirm, you can follow the same process. After we finish processing a refund, Affirm will credit your loan balance for the amount of the refund. See www.affirm.com/faqs for more information.
We are unable to process claims or provide refunds for lost or missing returns without tracking information, so keep a copy of your shipping label as proof of shipment to make the process easier. If you return your merchandise, even by mistake, after the return period has closed, we cannot issue a refund and the merchandise you returned will not be sent back to you, so keep that tracking info close!
Tracking your return shipment:
FedEx or FedEx SmartPost: fedex.com or 1.800.GoFedEx (1.800.463.3339)
USPS: usps.com or 1.800.ASK.USPS (1.800.275.8777)
UPS: ups.com or 1.800.PICK.UPS (1.800.742.5877)
Yahoo Mobile Services is provided by Visible Service LLC. Visible is the legal seller of phones purchased through Yahoo Mobile.
© 2020 Visible Service LLC. All rights
Updated: February 3, 2020